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GENERAL
we want to make sure you are satisfied with our product and services. If you have any technical or sales questions, please do not hesitate to contact us.
REFUND
Follow the steps below for a refund
You are eligible for a refund within 24 hours to 3-15 days of the purchase date. Please see the terms and conditions below for the amount of the refund depending on your purchase. Once the 7 days have passed, you will not be eligible for any refund. If you have any problem, you can contact us at any time via our WhatsApp SUPPORT number or via the contact form to resolve your problem.
Conditions apply:
Promotional subscription offers* are non-refundable
24-hour trial*: non-refundable.
1 month subscription*: (50% of the subscription refund)
3 month subscription* (1 month subscription refund)
6 months subscription* (2 months subscription refund)
12 months subscription* (3 months subscription refund)
Resellers Panel is non-refundable
Use the WhatsApp support or contact form to request a refund.
For physical purchases
Our refund and returns policy lasts for 30 days.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only partial refunds are granted:
Any item returned more than 30 days after delivery
Refunds
Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds
If you haven’t received a refund yet, please check your bank account again first.
Please contact your credit card company. It may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received a refund, please contact us at contact@iptv-dubai.co
Sell items
Only regular priced items can be refunded. Sale items cannot be returned.
Exchanges
We only replace items if they are defective or damaged. If you would like to exchange it for the same item, please email us at contact@iptv-dubai.co and send your item to the physical address provided by your team.
Dispatch
To return your physical product, you must first contact us at contact@iptv-dubai.co to provide you with a physical address.
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need help?
Please contact us at contact@iptv-dubai.co for any questions regarding refunds and returns.
